369jili Privacy Policy
At 369jili, your privacy is not something we take lightly. This Privacy Policy explains clearly and honestly what personal data we collect from players in the Philippines, how we use it, how we keep it secure, and what rights you have over your own information. By registering an account or using any part of the 369jili platform, you acknowledge that you have read and understood this policy. We encourage you to review this document fully and contact our support team if anything is unclear.
Last updated: January 2025
1. Information We Collect
When you register and use the 369jili platform, we collect several categories of personal information necessary to operate the service safely and effectively. The types of data we gather include account information such as your full name, date of birth, email address, mobile number, and login credentials. We also collect identity verification documents when required, such as a government-issued ID, to comply with age verification and anti-fraud obligations applicable in the Philippines.
In addition to account details, we collect device and browser data automatically when you access 369jili. This includes your IP address, browser type and version, operating system, device model, screen resolution, and the pages you visit within the platform. This technical data helps us deliver a stable, responsive experience whether you are playing on a desktop browser or a mobile device.
Because 369jili supports Philippine Peso (PHP) transactions through local payment channels, we also collect financial information tied to your account. This includes your preferred payment method, transaction history, deposit and withdrawal records, and e-wallet or bank account identifiers as required by the payment provider to process your funds. All payment data is handled in accordance with applicable financial regulations and is never stored in unencrypted form on our servers.
We may also collect usage data such as game history, session duration, bet activity, and platform interaction patterns. This data is used internally to improve service quality, personalise your experience, and detect unusual activity that may indicate fraud or a problem gambling pattern requiring responsible gaming intervention.
2. How We Use Your Data
369jili uses the personal data we collect for specific, legitimate purposes directly related to operating a safe and enjoyable online gaming platform for players in the Philippines. The primary purpose of data collection is to create and manage your account, verify your identity and age, process your deposits and withdrawals in Philippine Peso, and provide access to our full range of games including slots, live casino, and fish games.
We also use your data to maintain platform security and prevent fraudulent activity. This includes monitoring login attempts, transaction patterns, and gameplay behaviour for signs of account compromise, collusion, or money laundering. Where suspicious activity is detected, we may use your data to investigate and, where required by law, report findings to relevant Philippine authorities.
Your data may be used to communicate with you about your account status, transaction confirmations, promotional offers you have opted into, and important policy updates. We do not send unsolicited marketing communications without your explicit consent, and you may opt out of promotional messages at any time through your account settings or by contacting support.
Finally, anonymised and aggregated usage data may be analysed to improve the 369jili platform experience, optimise game performance, refine our responsible gaming tools, and understand how Filipino players interact with different features. This analytical use does not involve identifying individual users and is conducted solely to enhance the overall quality of the service we provide.
3. Cookies & Tracking Technologies
369jili uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a personalised experience to each user. Cookies are small text files stored on your device when you visit our site. They help us remember your login session, language preferences, and platform settings so you do not have to reconfigure them on every visit.
We use essential cookies that are strictly necessary for the platform to operate — these cannot be disabled without breaking core functionality such as account login and secure session management. We also use functional cookies to remember preferences, and analytical cookies to understand how users navigate the platform so we can identify areas for improvement.
You have the right to manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect certain features of the 369jili platform. We do not use third-party advertising cookies or sell cookie data to external marketing networks. Any tracking carried out is limited to what is necessary for platform operations and user safety.
When you first access 369jili, you may be presented with a notice about our use of cookies. By continuing to use the platform after seeing this notice, you consent to the use of cookies as described in this section. If you have questions about how specific cookies work on our platform, please reach out to our support team for clarification.
4. Data Storage & Security
369jili takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure HTTPS connections. Sensitive data at rest, including financial records and identity documents, is stored using encryption protocols that meet current security best practices.
Access to personal data within the 369jili organisation is restricted on a strict need-to-know basis. Only authorised personnel involved in account management, payment processing, fraud prevention, or regulatory compliance are permitted to access identifiable user information, and all such access is logged and audited. We conduct regular internal security reviews and apply patches and updates to our infrastructure to address emerging vulnerabilities.
Your data is retained only for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law and regulatory obligations. Account data is generally retained for a minimum period after account closure as required by financial record-keeping regulations. When data is no longer required, it is securely deleted or anonymised.
While we make every reasonable effort to protect your data, no online system can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights or interests, 369jili will notify affected users and relevant authorities in accordance with applicable data protection regulations as promptly as possible.
5. Sharing Data with Third Parties
369jili does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We only share your data with carefully selected third-party partners where it is strictly necessary to operate the platform and deliver the services you have requested. This includes payment processors who facilitate your PHP deposits and withdrawals, game providers who supply the gaming content accessible on the platform, and technology infrastructure partners who support the secure operation of our servers and systems.
All third-party partners with whom we share data are required to process your information only for the specific purpose for which it was shared, and to maintain appropriate security standards. We do not permit third parties to use your data for their own independent marketing or profiling activities. When entering into arrangements with service providers, 369jili requires contractual commitments around data protection and confidentiality.
In certain circumstances, we may also be required to disclose your information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if we receive a lawful request or if we are legally obligated to do so under applicable regulations — for example, in connection with anti-money laundering compliance or fraud investigations. We will only disclose the minimum amount of information necessary to comply with such obligations, and we will inform you of any such disclosure where we are legally permitted to do so.
6. Your Rights as a User
As a registered user of 369jili based in the Philippines, you have specific rights regarding your personal data that we are committed to honouring. You have the right to access the personal information we hold about you at any time by submitting a request through our support channel. We will provide you with a clear summary of the data we hold, the purposes for which it is processed, and any third parties with whom it has been shared.
You also have the right to request correction of any inaccurate or incomplete personal data in your account. If your contact details, payment information, or identity records have changed or contain errors, you may update certain fields directly through your account settings or contact support for assistance with information that cannot be self-updated. Keeping your data accurate benefits both your user experience and the security of your account.
Where permitted by applicable law, you may request deletion of your personal data. Please note that certain data may need to be retained to comply with legal obligations, resolve outstanding disputes, or enforce our terms. We will inform you clearly if any data cannot be deleted and explain the reason. You may also request that we restrict processing of your data in specific circumstances, or object to processing where it is carried out on the basis of legitimate interest.
To exercise any of your data rights, please contact the 369jili support team with your account details and a description of your request. We will respond within a reasonable timeframe and will not charge a fee for standard requests. If you believe your data rights have been violated, you also have the right to raise a concern with the appropriate data protection authority in the Philippines.
7. Protection of Minors
369jili is strictly an adults-only platform available exclusively to individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18, and we take active steps to prevent minors from registering or accessing the platform. Age verification is a mandatory part of the registration process, and we reserve the right to request additional documentation to confirm eligibility at any time.
If we become aware that a minor has provided us with personal information or has created an account on the platform, we will promptly suspend that account, delete the associated personal data in accordance with our data retention procedures, and take any other steps required by applicable Philippine regulations. Any parent or guardian who believes their child has registered on 369jili is encouraged to contact our support team immediately so we can investigate and act without delay.
We are committed to maintaining a safe and responsible gaming environment and regard the protection of minors as a non-negotiable part of that commitment. Our responsible gaming tools and access controls are designed with this in mind, and we continuously review our verification procedures to ensure they remain effective. For more information about our responsible gaming practices, please visit our Responsible Gaming page.
8. Policy Updates
369jili may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine data protection regulations, or improvements to our privacy practices. When we make material changes to this policy, the "Last updated" date at the top of this page will be revised accordingly. We may also notify registered users of significant changes through platform notifications or via the email address associated with their account.
We encourage all users to review this Privacy Policy periodically to stay informed about how their data is being handled. Your continued use of the 369jili platform after any update to this policy constitutes your acceptance of the revised version. If you disagree with a change, you have the right to close your account and request deletion of your personal data as described in the user rights section above. We are committed to transparency and will always make the current version of this policy available on this page.
9. How to Reach Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way 369jili handles your personal data, our support team is available around the clock to assist you. We take all privacy-related enquiries seriously and aim to respond promptly and thoroughly to every message we receive. Whether you want to exercise a data right, report a concern, or simply understand more about how a specific type of data is used, do not hesitate to get in touch.
You can reach the 369jili support team by visiting the FAQ section of our website for answers to common questions, or by contacting us directly via our support channel. Our team handles all data-related requests in strict confidence and will escalate complex matters to our data protection officer where appropriate. We are committed to resolving your concerns fairly and in accordance with applicable Philippine data protection law.
Contact us at: [email protected] — please include your registered account username and a clear description of your request so we can assist you as efficiently as possible. We will acknowledge your message promptly and provide a full response within a reasonable timeframe. Your trust is important to us and we are dedicated to maintaining the highest standards of data privacy across every part of the 369jili platform.
Questions About Your Privacy?
Our support team is here around the clock. You can also check our FAQ for quick answers, or head straight to your account to review and update your data preferences.